Returns & Exchanges
At Craft House SVG, we strive for perfection in every digital asset, but if you are not satisfied with your purchase, we offer a 30-day window for returns on eligible items. Due to the nature of digital downloads, refunds are typically reserved for technical defects or accidental duplicate purchases.
Review Eligibility
Ensure your request is submitted within 30 days of purchase and that the digital files have not been fully downloaded or used in a commercial project.
Submit a Request
Contact our support team with your order number and a brief explanation of the technical issue or reason for the return.
Technical Verification
Our design team will review the file to determine if there is a corruption or defect that prevents the SVG from functioning in standard cutting software.
Receive Refund or Credit
Once approved, a full refund will be issued to your original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing